Returns

If you would like to return something from your order with us, it's very easy. You can do so within 14 days. Please also note our right of withdrawal.

Here are the steps you need to follow if you want to register a return from Germany:

1. Logging in to your customer account: Please log in to yourcustomer account. There you will find all your orders and can request returns directly online.
2. Request a return: Select the order from which you want to return items and follow the instructions on the screen. You will be asked to select the items you want to return.
3. Create a return label: After you have requested a return, we will send you a link to create a return label that you can stick on the package. This label contains all the information necessary to ensure that your shipment is returned to us correctly.
4. Shipping returns: Use this return label or the QR code, which can be used for delivery at DHL. For returns within Germany, we charge a flat return fee of €3.90, which is automatically deducted from the value of the returned goods. Why? Returns have a negative impact on the environment due to double transport routes and incur real processing costs. We believe that conscious shopping—in the spirit of yoga—is better in the long run than quick ordering and returning. We also recommend that you pack your return well and include a copy of the delivery note so that your return arrives safely.
5. Refund: Once we have received and checked your return, the purchase price minus the return shipping costs will be refunded to the original payment method.

Here are the steps you need to follow if you want to register a return from abroad:

1. Logging in to your customer account: Please log in to your customer account. There you will find all your orders and can request returns directly online.
2. Request a return: Select the order from which you want to return items and follow the instructions on the screen. You will be asked to select the items you want to return.
3. Return shipping costs: Please note that we are unable to cover the costs of returns from abroad. You are therefore responsible for the return shipping costs. We recommend that you pack the return shipment well, enclose a copy of the delivery note, and, if possible, send it with a shipping service that offers tracking. This way, you can be sure that your return shipment will reach us.
4. Refund: Once we have received and checked your return, the purchase price will be refunded to the original payment method.

If you have any questions or need help, we are happy to assist you. Thank you for your order and we hope to see you again soon in our shop!