Shipping & Delivery

Shipping Information


Standard Shipping

You will benefit from our optimised shipping system: Orders received by 2 pm on a weekday will be dispatched by us on the same day as soon as we have received the order confirmation.*   

*(Prerequisite is that the item is in stock, and the selected payment option was direct debit, credit card, instant funds transfer, or cash on delivery)

Our partner carrier (DHL) will deliver the parcel across Germany as soon as possible between Monday and Saturday. Approximate delivery times for shipments to destinations outside Germany are stated further down.

You will receive a separate email (dispatch notice) to inform you when your ready-to-ship order leaves our premises and is handed over to the carrier.

Should the package delivery service be unable to find you at home, then the package might be handed over to your neighbour, or a notification card will be left for you. You can pick up your parcel within seven days from your local post office with that notification card (make sure to bring along a photo ID or your driving license).

Shipping Fees & Delivery Time

Germany
Standard Shipping:
  • 4.90 €
  • Free delivery for order values over 49 €
Standard Shipping - Books
  • 3.90 € for "books only" orders with an order value under 40 €
  • Free delivery for order values over 40 €
Delivery time: approx. 1-2 working days

Austria
Standard Shipping:
  • 5.90 €
  • Free delivery for order values over 250 €
Delivery time: approx. 2-3 working days

Denmark, the Netherlands, Luxembourg, Belgium
Standard Shipping:
  • 8.90 €
  • Free delivery for order values over 250 €
Delivery time: approx. 2-4 working days

Switzerland,
Italy, France, Monaco, UK
Standard Shipping:
  • 9.90 €
  • Free delivery for order values over 250 €
Delivery time: approx. 3-5 working days

Liechtenstein, Spain (mainland), Portugal, Finland, Sweden, Norway,  Ireland, Greece
Standard Shipping:
  • 14.90 €
  • Free delivery for order values over 350 €
Delivery time: approx. 4-10 working days

Slovenia, Czech Republic, Slovakia, Poland, Hungary, Estonia, Latvia, Lithuania, Bulgaria, Romania, Serbia, Cyprus
Standard Shipping:
  • 16.90 € for one package
  • Free delivery for order values over 400 €
Delivery time: approx. 4-12 working days

Spain including Balearic and Canary Islands, Turkey,
USA, Canada, India, Mexico, Russia, Australia, South Africa, Israel, Bosnia-Herzegovina, Croatia
Standard Shipping:
  • 39.90 € for one package
Delivery time: approx. 10-15 working days

Customs Duties

Additional customs duties and fees not included in our invoice amount may apply for deliveries to countries outside the EU. Should that be the case, then the invoice amount is the net amount, plus any customs duties raised by the customs department of your country directly.

Express Service - Delivery on Your Desired Date

You really need your delivery to arrive earlier and on a specific date? With our Express Service that is no problem at all. You decide exactly when you want to receive your delivery. The express shipping charge is a surcharge raised in addition to the regular shipping costs. Express Service is currently only available within Germany.
The following delivery times are available:
  1. Express Service - Morning delivery (before 12 noon) + 14.50 €
  2. Express Service - Evening delivery (between 5 and 10 pm) + 43.50 €
  3. Express Service - Saturday delivery (before 12 noon) + 31.50 €
You must select the payment type credit card or instant funds transfer to use our Express Service. You select the option during Step 3 of the order process ("Select Shipping Type").

DHL Packstation

DHL operates Packstations in many cities across Germany. You can have your order sent to one of these Packstations. You will receive an SMS or email as soon as your parcel has arrived. You can pick up your order there any time, independent of opening hours or waiting times. You will have to register at www.packstation.de to use this service. Please remember that only parcels with the max. dimensions of 60 x 35 x 35 cm are suitable for Packstations. Use the Packstation finder at www.packstation.de for an overview of currently available Packstations in Germany.

Important:
Please make sure to enter the following information as an alternative delivery address if you want your delivery to go to a Packstation:

Name: Your name
Street: Packstation
House No.: Packstation Number
Postcode: Postcode for the Packstation
City: City of the Packstation
Company: PostNumber

Payment Information

Direct Debit

You can order quickly and easily via direct debit. You simply enter your bank details during the order process, and we will collect the invoice amount once your goods have been dispatched.
Payment via direct debit is very safe as the entire order process is protected with 128 bit SSL encryption.


Bank Transfer

You can order quickly and easily via bank transfer. You will receive an email with your order confirmation once we have received your order. The email will contain our bank details. Your order will be dispatched as soon as the invoice amount has been received on our account.


PayPal

You can order quickly and easily via PayPal. You will be forwarded to the PayPal homepage during the order process. Simply log in at PayPal.de as usual with your email address and password to initiate or confirm the payment. We will dispatch your order immediately after receiving your payment via PayPal. Payment via PayPal is very safe as the entire order process is protected with 128 bit SSL encryption. We do not store your PayPal access information.


Credit Card

You can order quickly and easily via credit card. We accept Visa, MasterCard, and AmericanExpress. You will be forwarded to our authorised payment provider during the order process. There you can enter your credit card details. We do not store your credit card information. Payment via credit card is very safe as the entire order process is protected with 128 bit SSL encryption.


Instant Funds Transfer

You can order quickly and easily via instant funds transfer. Instant funds transfers are handled by an online service, which allows you to directly log in to your online banking account. You can directly transfer the amount using your TAN. We do not store your login information. Payment via instant funds transfer is very safe, as the entire order process is protected with 128 bit SSL encryption.

Cash on Delivery (CoD)

You can order quickly and easily via CoD. An additional fee of 4.00 € will be charged for cash on delivery orders. Please keep the relevant amount ready for the delivery as your mail man can only accept cash payments. The post service provider will charge an additional 2.00 € cash on delivery service fee upon delivery of the parcel.

Please note: Partial deliveries cannot be accepted if you choose this payment type!

Write us

Just write us an eMail and you get within a few hours ( Monday to Friday 8:00 to 18:00 ) your desired response from our competent support team.

Call us

You have a question before you order or are you unsure about a product?
We are Monday to Friday 8.00 to 18.00 under +49 (0)8370 92 94 9 - 0 there for you.

Customer service
* incl. tax, plus shipping